Your information, in plain words.

1What we collect

When you use the chat, page designer, website planner or a contact form, we receive the information you submit. This can include your name, business name, email address, phone number, chosen language, what you want built and your messages.

• As a client: your contact and business details, the words, photos, logos and files you send us, your project's progress, approvals and requests, and invoices and payment records (what was billed and when it was paid).
• If you upload a logo or photos to the public designer, we receive that material for the design. When you ask to save or email a design, we may keep the page, its embedded images, your email address, business description and recent chat context. You can use this feature before becoming a client.
• We never store card numbers or bank account numbers on olouve.com. Payments go through the ways listed on your invoice.
• Your project page opens with a link made for you. We record when the link is opened to help our team follow up. An opened link does not prove that you personally read an update.
• Your browser can remember your language, chat and the contact details you entered during the current visit. We also store a random visitor identifier and the source of a visit to help count how the site is used. Sign-in areas use cookies to keep you signed in.
• Our hosting keeps standard technical logs (such as IP address, browser type and the pages requested) to keep the site running and safe.
• If you choose to speak instead of type, your browser requests microphone access and turns your speech into text. Depending on the browser, audio may be processed by its speech-recognition service. Review the words in the chat box before sending them; submitted text follows the same chat and design process described here.
• Our own measurement records page visits and selected actions, such as starting a design or submitting contact details. Records can include the visitor identifier, page address, language, type of business, referral or campaign source, and approximate country, region and city when our hosting supplies them. This is separate from the contents of your messages.

2How we use it

We don't sell or rent your information, and we don't use it for advertising.

• To answer you and prepare your quote.
• To build, launch and look after your website or system.
• To send you messages about your project: updates, approvals, invoices and reminders you agreed to.
• To keep the records the law requires, like tax and accounting records.
• To protect the site and our clients from fraud and misuse.

3Tools that help us

Other companies provide services we use to operate the site and complete your requests. The information sent depends on the feature you use. Those companies have their own privacy and security terms.

• Hosting: Vercel runs olouve.com, and the sites we build when they're on our land.
• Database and files: Supabase stores project records and submitted files. It can also store saved page designs, their images and chat context, contact requests and our site-measurement records.
• Email: Zoho Mail carries the emails we send and receive.
• AI assistance: when enabled, Anthropic's Claude helps our team draft replies, summaries and website content. The public page designer also uses Claude. For that feature, your message, recent chat context, current page content and uploaded logo or photos can be sent to Anthropic to create or change the design.
• Your own accounts: when your website, address, email or payments are in your name, those companies handle your information under your agreement with them.
• Picture tools: when enabled, stock-photo searches can send descriptions based on your design request to Unsplash, Pixabay or Pexels. AI picture generation can send a picture description and style instructions to OpenAI. Some selected or generated pictures are stored and served from our file storage.

4Who else sees it

• Our team: the people working on your project see what they need for it. Each one signs a confidentiality agreement before they can open any client information.
• Referral partners: if a partner introduced you to us, they see that you became a client and the total you've paid, so their reward can be worked out. Nothing else.
• When the law requires it: we share information if a valid legal request requires it, or to protect someone's safety.

5How long we keep it

• Chats and planner requests that don't become projects: up to 24 months, then deleted.
• Client project records and files: while we work together, then 3 years after the project ends, unless you ask us to delete them sooner.
• Invoices and payment records: as long as tax law requires (7 years in the US).

6Your choices

You can ask us at any time to send you a copy of the information we have about you, correct it, delete it (except records the law makes us keep), or stop messages that aren't about your active project. Write to hello@olouve.com. We answer within 30 days, in English or Kreyòl.

California residents have the right to know, delete and correct their personal information, and to opt out of its sale or sharing. We don't sell or share personal information for advertising.

Outside the US, we use your information to answer you and to deliver the work you ask for.

7Security

We protect your information with private links, encrypted connections, access limited to the people on your project, two-step sign-in for every team member, and a record of who opened what. No system is perfect: if something ever goes wrong that affects you, we'll tell you quickly and plainly.

8Children

Our services are for businesses. We don't knowingly collect information from anyone under 13 (16 outside the US).

9Changes

If we change this policy, we update the date at the top. For important changes, we tell our clients by email before they take effect.