More 5-star reviews
Before people visit, they read what others say about you. Honest reviews from real customers can help them decide. Invite customers to share their experience, whether it was positive or negative.
Why reviews matter
When people don't know you, they look for a sign they can trust you. Stars and kind words from other customers are that sign. A few honest reviews can help someone choose you over the shop next door.
Try this Read your own reviews today. Which words do customers love?
Make one easy link
Open your Google Business Profile and find the button that lets you share a link to ask for reviews. Copy the link. Save it in your phone, so you can send it by text or WhatsApp in two taps.
Try this Not on Google yet? Start with our guide "Get found on Google".
Ask after the visit
Invite customers to leave an honest review after a visit or completed job, whether their experience was positive or negative. Make it optional and give them a link they can use when they choose. Do not ask for a particular rating or offer a reward.
Try this Make it a habit: offer the same invitation after every visit.
What to say, in English and Kreyòl
Keep it short, warm and honest. Say thank you first, then ask. Here are three you can use today, word for word, or change them to sound like you.
Thank you for visiting! If you'd like, please share your honest experience on Google. Your feedback helps my small business.
Mèsi paske w te vini! Si w vle, rakonte eksperyans ou sou Google, jan w te viv li a. Kòmantè w ede ti biznis mwen an.
Mèsi paske w te vini jodi a! Si w gen yon minit, yon avi ta vle di anpil pou nou: (mete lyen ou a la a)
Try this Never write reviews yourself, and never pay for them. Real ones are worth more.
Put a QR code at the counter
A QR code is a little square picture that opens a link when someone points their phone camera at it. Search for a free QR code maker, paste your review link and save the picture. Print it on a small sign that says "How was your visit? Scan to share your experience." Put it by the register, on the table or at the door.
Try this Test your sign with your own phone before you print many.
Answer every review
Thank every person by name. If someone leaves a bad review, don't argue. Stay calm, say sorry, and offer to make it right. Other people read your answer too, and they see how you treat customers. Don't offer gifts or discounts for reviews: it is against Google's rules.
Try this Take five minutes every Friday to answer new reviews.
Picture this
Picture a woman who runs a hair salon. After each visit, she thanks the customer and offers the same optional invitation to share an honest review. A small sign by the register has a QR code. At the end of the week, she responds to each new review, thanking customers and addressing any concerns.
Do this today
Tap each one when you have done it.
0 of 6 done
Put your best reviews on your website
You can feature your best reviews near the top of your website, where new visitors can see them. We can design the first page and show you a free preview.
Get a free design of your first pageEmail me this guide
Leave your email to request the guide link. You can also read the full guide on this page.
Want us to look at your business?
Leave your number and we'll call.